Frequently Asked Questions
Find answers to most common questions bout lnashi, our prosucts, shipping, orders and more.
ORDERS & SHIPPING
Standard shipping typically takes 3–5 business days. Expedited and overnight shipping options are also available at checkout depending on your location.
Yes, we offer international shipping to select countries. Customs duties and taxes may apply upon delivery.
Shipping rates are calculated based on your location and selected delivery method at checkout. We also offer free standard shipping on qualifying orders!
Yes, orders over $50 qualify for free standard shipping within the continental United States.
Once your order has shipped, you will receive an email confirmation with your tracking number and a direct link to monitor delivery progress.
We process orders quickly, but if you contact us within 1 hour of placing your order at info@knashi.com, we will do our best to accommodate your change or cancellation.
If your order is delayed past the estimated delivery window or tracking shows it as lost, please reach out to info@knashi.com with your order number and we will resolve it immediately.
PRODUCTS
Knashi beverages are made with real fruits, natural ingredients, and nothing artificial. We use high-quality ingredients to deliver bold flavors that pair perfectly with your favorite meals.
Yes! All Knashi beverages are 100% gluten-free and made in certified facilities.
Yes, all our fruit beverages are 100% plant-based, vegan-friendly, and dairy-free.
No, our standard beverage lineup is completely caffeine-free, making them perfect anytime refreshments.
For the best taste experience, serve chilled! Unopened cans can be stored in a cool, dry place at room temperature or refrigerated.
SUBSCRIPTIONS
Choose your favorite flavors and delivery frequency (every 2, 4, or 6 weeks) and save on every recurring order!
Yes, you can easily manage, pause, swap flavors, or cancel your subscription anytime through your customer portal.
Your payment method is charged automatically on the recurring schedule you selected before each shipment.
RETURNS & REFUNDS
We accept returns within 14 days of delivery for unopened, undamaged full cases. Due to perishable goods regulations, opened cans cannot be returned.
Email us at info@knashi.com with your order number, reason, and photos if your order arrived damaged.
Once approved, refunds typically appear on your original payment method within 5–7 business days.
PAYMENTS
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Yes, our checkout uses 256-bit SSL encryption and PCI-compliant processing for bank-grade security.
ACCOUNT
Click the account icon in the top header and select 'Sign Up' to easily create your account.
On the login page, click 'Forgot your password?' and enter your email address to receive reset instructions.
OTHER
All Knashi beverages are proudly formulated and packaged in the USA with responsibly sourced global ingredients.
Yes! For wholesale or retail distribution inquiries, please contact us at info@knashi.com.
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